Return & Refund Policy
Last updated: March 2026
Thank you for shopping with WhippetYingBang.
We want your sighthound to feel comfortable and happy wearing our apparel. If you are not completely satisfied with your purchase, we're here to help.
Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
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Unused
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In the same condition that you received it
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With original tags attached
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In the original packaging
To start a return, please contact us at:
Please do not send your purchase back without contacting us first. Our support team will provide the correct return instructions and return address.
Damages and Issues
Please inspect your order upon receiving it.
If the item is defective, damaged, or if you received the wrong item, please contact us immediately so that we can evaluate the issue and make it right.
Non-returnable Items
Certain types of items cannot be returned, such as:
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Custom or personalized products
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Final sale items
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Gift cards
If you have questions about your specific item, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a new purchase once the return is accepted.
EU 14 Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be unused, in original condition, and in the original packaging.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved.
If approved, you will automatically be refunded on your original payment method within 10 business days.
Please remember it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your return, please contact us at:
