Privacy Policy
Last updated: October 2026
WhippetYingBang operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a carefully curated shopping experience (the “Service”). WhippetYingBang is powered by Shopify, which enables us to provide the Service to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase through, or otherwise interact with our Service, including when you contact us.
If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will control.
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy, including how we collect, use, disclose, and protect your information.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you. Personal information does not include anonymized or de-identified information that cannot reasonably be used to identify you.
Depending on how you use the Service, where you are located, and as permitted or required by applicable law, we may collect or process the following categories of personal information.
Contact Information
Including your name, billing address, shipping address, telephone number, and email address.
Payment and Transaction Information
When you make a purchase, payment information is processed by Shopify and/or the applicable third-party payment service provider.
We may receive information relating to your transaction, such as the payment method, payment status, transaction confirmation, order value, billing information, and related transaction details. We do not directly store your complete credit or debit card number on our own servers.
Account Information
Including your username, account preferences, saved information, and account settings where applicable.
Transaction Information
Including the products you view, add to cart, save, purchase, return, exchange, or cancel, as well as your order history.
Communication Information
Including information you provide when you contact us, such as customer service inquiries, product questions, sizing questions, complaints, or support requests.
Device Information
Including information about your device, browser, network connection, IP address, and other technical or unique identifiers.
Usage Information
Including information about how and when you access, browse, or otherwise use the Service.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you
For example, when you create an account, place an order, subscribe to communications, contact us, or otherwise provide personal information to us.
Automatically through the Service
For example, when you use our website, products, or services, including through cookies and similar technologies.
From our service providers
For example, when we engage service providers to provide technical services, payment processing, fraud prevention, logistics, analytics, customer support, cloud storage, or other services on our behalf.
From our partners or other third parties
Where permitted by applicable law, we may receive information from business, advertising, analytics, social media, or other partners that help us operate and improve our Service.
How We Use Your Personal Information
Depending on how you interact with us or use the Service, we may use your personal information for the following purposes:
To provide, personalize, and improve the Service
We use your personal information to provide the Service to you, including to process orders, facilitate payments, arrange shipping, remember your preferences, notify you about your account or orders, manage purchases, returns, refunds, and cancellations, maintain your account, provide customer support, and personalize your shopping experience.
Because WhippetYingBang specializes in apparel and accessories for dogs, including Whippets, Italian Greyhounds, Greyhounds, other sighthounds, and other breeds, we may use shopping and browsing information to recommend products that may be relevant to your dog’s breed, size, or seasonal needs.
For marketing and advertising
Where permitted by applicable law, we may use your personal information to send marketing, promotional, or advertising communications by email or other permitted channels, and to show you relevant advertising based on your previous purchases, products you viewed or added to your cart, or other activity on the Service.
Where consent is required by law, we will obtain your consent before sending marketing communications or using information for certain advertising purposes.
For security and fraud prevention
We may use personal information to verify accounts, provide a secure shopping and payment experience, detect and investigate fraud or other illegal, harmful, or malicious activity, protect our customers, and maintain the security of the Service.
To communicate with you
We use your personal information to provide customer support, respond to your requests, provide order updates, answer product or sizing questions, and maintain our relationship with you.
For legal and regulatory purposes
We may use your personal information to comply with applicable laws, respond to lawful requests from courts, law enforcement, regulators, or government authorities, resolve disputes, investigate potential violations of our policies or terms, and protect our legal rights.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy.
With Shopify, vendors, and service providers
We may disclose information to providers that help us operate our business and provide the Service, including Shopify, payment processors, payment service providers, fraud prevention providers, IT service providers, analytics providers, customer support providers, cloud storage providers, shipping carriers, fulfillment providers, and logistics providers.
With business and marketing partners
Where permitted by applicable law, we may work with business, advertising, analytics, and marketing partners that help us provide marketing services and personalized advertising.
These partners process information according to their own privacy policies and applicable law.
Depending on where you live, you may have the right to opt out of certain sharing or processing of personal information for targeted advertising purposes.
When you direct us or consent to disclosure
For example, when you request shipping services, interact with social media integrations, use third-party login services, or otherwise direct us to disclose information.
Within our corporate group or affiliates
Where applicable and permitted by law, information may be shared within our corporate group or with affiliated businesses for legitimate operational purposes.
In connection with business transactions or legal obligations
Information may be disclosed in connection with a merger, acquisition, restructuring, insolvency, or similar transaction, or where disclosure is required to comply with law, respond to subpoenas, warrants, court orders, or similar lawful requests, enforce our policies, or protect the rights, property, or safety of WhippetYingBang, our customers, or others.
Relationship with Shopify
The Service is hosted by Shopify. Shopify processes personal information related to your access to and use of the Service in order to provide and improve the Shopify platform and related services.
Information you submit through the Service may be transferred to and processed by Shopify and its service providers in different countries or regions in order to provide the Service.
For more information about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy:
Data Security and Payment Security
We take reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses SSL/TLS encryption to help protect information transmitted between your browser and our website. Information transmitted over supported connections is encrypted in transit.
Payments made through our store are processed through Shopify and/or applicable third-party payment service providers using secure payment infrastructure designed to comply with applicable PCI DSS (Payment Card Industry Data Security Standard) requirements.
We do not directly store complete credit or debit card numbers on our own servers. Sensitive payment information is handled by the applicable payment service provider according to its own security and privacy practices.
Although we use reasonable safeguards to protect information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain your account, fulfill orders, comply with accounting, tax, legal, and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.
Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements.
Third-Party Websites and Links
The Service may contain links to websites or online platforms operated by third parties. If you follow links to sites that we do not own, control, or operate, you should review their privacy policies, security policies, and terms.
We are not responsible for the privacy or security practices of third-party websites or platforms.
Our inclusion of a third-party link does not imply endorsement of that website or its operator unless expressly stated.
Children’s Data
The Service is not intended for children, and we do not knowingly collect personal information from children under the age of 16, or below the applicable age of consent in the relevant jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the information below so that we can review the matter and, where appropriate, delete the information.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are subject to applicable law and may not apply in every circumstance.
Right to Access / Know
You may have the right to request access to the personal information we hold about you.
Right to Delete
You may have the right to request deletion of certain personal information we maintain about you, subject to legal exceptions.
Right to Correct
You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to Portability
In certain circumstances, you may have the right to receive a copy of your personal information in a portable format and request that it be transferred to another party where applicable.
Right to Opt Out of Targeted Advertising or Sharing
Depending on where you live, you may have the right to opt out of certain processing, sharing, or use of personal information for targeted advertising purposes, as those terms are defined under applicable law.
Where supported and legally required, if you visit our website with a recognized Global Privacy Control signal enabled, we may treat that signal as a request to opt out of certain data uses for the browser and device used to visit our website.
Managing Marketing Communications
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.
If you opt out of marketing communications, we may still send non-promotional messages, including messages concerning your account, orders, payments, shipping, returns, or customer service requests.
Additional Rights for UK and EEA Residents
If you are located in the United Kingdom or the European Economic Area, you may also have additional rights under applicable data protection law, including:
- The right to object to certain processing.
- The right to restrict certain processing.
- The right to withdraw consent where processing is based on consent.
You may exercise applicable privacy rights by contacting us using the contact information below.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
If you are located in the European Economic Area, information about supervisory authorities can be found at:
https://edpb.europa.eu/about-edpb/about-edpb/members_en
International Transfers
Because we operate an international e-commerce business and use global service providers, personal information may be transferred, stored, or processed outside your country or region.
Where required by applicable law, transfers of personal information outside the United Kingdom, European Economic Area, or other jurisdictions with transfer restrictions will be made using legally recognized transfer mechanisms, such as applicable Standard Contractual Clauses, UK-approved transfer mechanisms, adequacy decisions, or other lawful safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our privacy practices, services, technology, legal requirements, or regulatory obligations.
When we update this Privacy Policy, we will publish the revised version on this page and update the “Last updated” date where appropriate.
Contact Information
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any rights available to you, please contact us using the information below:
Email:
support@whippetyingbang.com
Phone: +86 182 7578 4770
Business: WHIPPETYINGBANG E-COMMERCE COMPANY LIMITED
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
